I stayed in Beijing HWA (Apartment) Hotel for five consecutive days in Beijing this time. Originally, I was only interested in its location in the core area of Xidan. However, what I couldn't forget in the end were the service details that completely exceeded expectations, without the stiffness of traditional business hotels.
I arrived at the store after 1am, dragging my suitcase. As soon as I got off the car, the doorman quickly came up and picked up the two large suitcases in my hand. He even helped me carry the hot coffee I was holding in my arms from the high-speed railway station, afraid that I wouldn't have time to scan my health code. The girl on duty at the front desk showed no signs of staying up late. While checking the information, she handed me a cup of warm barley tea and said that I was covered in dust and dirt, so I would warm up first before going through the formalities. She even specially helped me change the original street facing room type to a quiet suite facing the sky garden, fearing that I would stay up late at night and not sleep well due to the noise of traffic on the street.
Within ten minutes of entering the room and putting down my luggage, the housekeeping staff knocked on the door and brought a small plate of chilled watermelon that had been cut. They said that the front desk had noted that I came from the south and Beijing has been dry these past few days, so I wanted to eat some fruit to moisten my throat. The next day I was going to catch up with the industry forum on the morning shift. I casually mentioned to the front desk that I wanted to go out before 7:00. The next day I went downstairs at 6:30. The packed portable breakfast had been waiting for me at the front desk. Hot soybean milk, steamed steamed buns and Tea egg were all sealed with insulation bags. Even the wet paper towels were warmed in advance, so I didn't need to prepare them myself.
On the third day, I had a last-minute meeting with an important client. The night before, around 10 pm, I remembered that my suit had not been ironed yet, so I called the front desk with a try it out attitude. In less than five minutes, the staff came to pick it up. When it was returned in forty minutes, the suit was not only ironed neatly, but also thoughtfully wrapped in a dust bag. There was also a small spare collar button at the collar, afraid that I might accidentally lose it and delay meeting the client. I casually mentioned to the cleaning lady that Beijing is too dry, and I have a sore throat when I sleep at night. When I returned to my room that night, the humidifier was already filled with water, and there was a small jar of homemade honey lemon slices from the hotel on the bedside table. There was a note next to it that said "Brewing warm water moistens the throat better".
On the day of check-out, I had a very tight schedule to rush to the capital airport. The front desk not only helped me pack my luggage in advance, but also arranged a car to take me to the entrance of the nearby subway station, afraid that I would take a detour in the traffic of Xidan and waste time. I have stayed in many hotels in the core business district of Xidan, and many of them only provide standardized greetings. However, the service provided by Beijing HWA (Apartment) Hotel is just right in temperature, without excessively disturbing your private space. Nevertheless, it always delivers the appropriate care to you when you need it the most. This kind of attention hidden in details is more likely to make people want to go back and forth than even the best location and facilities.Show more